Understanding Storm Damage Responsibilities: Allen Electric vs. LGE

When a storm hits, the aftermath can be overwhelming, especially when it comes to dealing with electrical issues. At Allen Electric, we often get questions from our customers about who is responsible for what in these situations. Here’s a clear breakdown to help you understand your responsibilities versus those of Louisville Gas and Electric (LGE).
Customer Responsibilities

1. Electrical Service Entrance:
   • The electrical service entrance is the equipment that brings electricity into your home from the outside. This includes the service mast, the electric meter box, and the wiring that runs from the meter to your breaker panel.
   • As a homeowner, you are responsible for maintaining and repairing any damage to these components. If a storm damages your service mast or meter box, you will need to hire a licensed electrician, like Allen Electric, to make the necessary repairs before power can be restored.
2. Internal Wiring:
   • All wiring and electrical components inside your home, including outlets, switches, and circuit breakers, are your responsibility. If a storm causes an electrical issue inside your home, our team at Allen Electric is here to help with any repairs or upgrades needed to get your system back in working order.
3. Tree Trimming Near Service Lines:
   • While LGE is responsible for trimming trees that interfere with power lines on public property, homeowners are responsible for maintaining trees and vegetation on their own property. Regular trimming can help prevent storm damage to your service lines.

LGE Responsibilities

1. Power Lines and Utility Poles:
   • LGE is responsible for maintaining and repairing the power lines and utility poles that deliver electricity to your neighborhood. If a storm causes a power outage due to downed power lines or damaged poles, LGE will handle the repairs and restore power.
2. Transformer and Substation Maintenance:
   • Any issues with transformers or substations that affect the distribution of electricity are handled by LGE. Their crews are trained to safely manage and repair this high-voltage equipment.
3. Meter Reading and Billing:
   • LGE is responsible for reading your electric meter and issuing your electricity bills. If your meter is damaged during a storm, they will replace it. However, if the meter box or service mast is damaged, it falls under your responsibility as mentioned earlier.

What to Do After a Storm

1. Assess the Damage:
   • After a storm, carefully assess any visible damage to your electrical system. Look for downed power lines, damaged service masts, and other obvious signs of electrical issues.
2. Contact LGE for Power Outages:
   • If you experience a power outage, report it to LGE immediately. They will prioritize the restoration of power based on the severity and location of the damage.
3. Call Allen Electric for Repairs:
   • For any damage to your electrical service entrance, internal wiring, or other electrical components, contact Allen Electric. Our team of licensed electricians will provide prompt, professional service to ensure your home’s electrical system is safe and functional.
4. Stay Safe:
   • Avoid any downed power lines and do not attempt to make repairs yourself. Electricity is extremely dangerous, and it’s essential to leave any repairs to the professionals.

By understanding the responsibilities between Allen Electric and LGE, you can be better prepared to handle the aftermath of a storm. At Allen Electric, we’re committed to helping our customers stay safe and ensuring their electrical systems are in top condition. If you have any questions or need assistance, don’t hesitate to reach out to us.
Stay safe, and remember, Allen Electric is here to light the way through any storm!

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